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Returns & Exchanges

Our exchange process is really simple. Simply ship the item back to us. Once we receive it, we'll issue you store credit so you can re-purchase the correct size. 
Our UK Return Address is:
Rootsgear Clothing Co.
Order # (your order number)
C/O DMC Distribution
Ensor House
Ensor Way
New Mills

SK22 4NQ


Read below to see if you qualify for a return or an exchange.
Returns
Our policy lasts 15 days. If 15 days have gone by since you received your package, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused/unworn/unwashed and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@rootsgear.com.
Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges 
If for any reason you need to exchange your item, simply ship it back to us. Once we receive the item and inspect it, we'll issue you store credit so you can re-purchase the correct size or a different item. Keep in mind, the value of the store credit will be the same as what you paid, even if you bought the item with a promotional discount. 
Shipping
To return your product, you should mail your product to: 
Rootsgear Returns
Rootsgear Clothing Co.
Order # (your order number)
C/O DMC Distribution
Ensor House
Ensor Way
New Mills

SK22 4NQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.